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About RESD
Learn about the Real Estate Services Division by selecting one of the links below.
VISION STATEMENT
The Customer's Choice
MISSION STATEMENT
We are a diversified full service real estate organization dedicated to fullfilling our customers' facility and real property needs.
CORE VALUE STATEMENTS
Integrity:
- Integrity forms the foundation of the organization.
- We gain credibility through honesty and fairness.
- We keep our customers by keeping our promises.
Services:
- We commit to working in partnership with our customers.
- We will provide our customers with open and honest communications, creative and innovative problem solving and dedication of effort.
- We commit to personal responsibility and accountability for our actions.
- We commit to provide cost effective and timely services at competitive prices.
Quality:
- We are committed to excellence and innovation in all that we do by fostering creativity, competence, dedication, and communication among our staff at all levels.
- We instill the knowledge and skill that lead to increased productivity by emphasizing training and the need for team and individual accountability.
- We rigorously pursue continuous improvement in all areas of our operation.
- In every work endeavor, we ask ourselves: "Does this action add value to our customers?"
People:
- We nature an environment of trust, courtesy, dignity, and compassion for one another.
- We encourage high achievement, productivity, initiative and accomplishment in a positive atmosphere.
- We communicate in ways that demonstrate mutual respect for our diverse abilities, perspectives and background.
- We ensure a safe and healthy work environment.
- We seek first to understand, by suspending judgment, listening actively, and communicating in an open, honest, and respectful manner.
- We recognize the importance of a balanced personal, family and professional life and support each other in its attainment through fun and good humor.
Team Work:
- We recognize that teamwork is essential to our success.
- The success of the team is accomplished by clear open communication and synergy of team effort which consistently produces the best results.
- We encourage our employees to act as leaders using their individual initiative, creativity, and innovation in a team effort.
- Team participation in the decision making process promotes personal and professional growth.
Organization Goals
RESD's organizational structure stems in part from the vision for the organization as it is embodied in its goals. Each goal should address a single theme, and although multiples goals may sometimes require balancing, the individual goals should be generally compatible with one another.
The following is a summary listing of the goals for RESD's organization and business processes.
- Provide effective and quality customer service
- Develop a leadership culture in RESD
- Establish and maintain a cooperative culture in RESD
- Establish and update measurements and accountability for performance
- Establish and maintain mechanisms for continuous improvement
- Employ integrated systems and technology
- Collaboratively define and provide appropriate workspace to meet the State's needs
- Optimize the use of taxpayer financial resources
- Employ best asset management practices
- Promote quality urban design though effective development of State facilities representative of State government
- Update and implement State real estate policies
- Update and implement State real estate standards
Organizing Principles
RESD's structure is based on a number of organizing principles. These principles flow from RESD's Organization Goals, the best practices found in other governmental agencies and the private sector, and the need to improve various existing DGS practices. The principles directly affecting RESD's structure are summarized below. Each individual, branch, and the RESD Executive Management Team is committed to supporting one another in carrying out these organizing principles.
- Organize for effective and quality customer service
- Eliminate duplication without losing functionality
- Create a consolidated professional services entity with strong continuing management
- Establish a high-level executive group to coordinate policy, confirm statewide strategic plans, and resolved conflicts between control and service
- Employ best asset management practices for strategic planning and portfolio management
- Update and implement state real estate policies and standards
- Employ best project management practices
- Maintain property management capabilities in state controlled facilities
- Consolidate common administrative support services
- Employ integrated systems and technology
- Integrate energy assessment functions with other professional services
RESD Fast Facts
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